By downloading, installing, or using the SmartEC mobile application ("App"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the App.
These terms apply to all residents, users, and visitors who access or use the App.
SmartEC is a prepaid gas metering platform developed by Hanbit Solutions. The App allows residents of registered communities to:
• Monitor their prepaid gas meter balance and consumption • Recharge their gas meter via UPI, QR code, or SMS payment link • View transaction and recharge history • Receive notifications from their community management
Your account credentials (email and password) are issued by your community management. You are responsible for keeping your credentials confidential.
You must not share your account with others. If you suspect unauthorised access, contact your community management immediately.
SmartEC reserves the right to suspend or terminate accounts that violate these terms.
All recharges are prepaid and non-refundable once credited to the meter. If a payment is deducted from your bank account but not credited to your meter within 30 minutes, please contact your community management with the transaction reference number.
SmartEC uses NoCash as its payment gateway. By making a payment, you also agree to NoCash's payment terms.
SmartEC is not responsible for delays caused by bank processing, UPI network issues, or incorrect UPI IDs entered by the user.
Gas supply is controlled automatically based on your prepaid balance. When the balance reaches zero, the meter valve closes and gas supply is stopped.
Do not attempt to tamper with, bypass, or physically interfere with the meter device. Tampering is illegal and will be reported to the relevant authorities.
For meter hardware issues, always contact your community maintenance team — do not attempt self-repair.
The App uses Bluetooth Low Energy (BLE) to communicate with your gas meter. You must grant Bluetooth permission to use sync features.
The App only connects to meters assigned to your flat. It does not scan or collect data from unrelated Bluetooth devices.
You agree not to:
• Use the App for any unlawful purpose • Attempt to reverse-engineer, decompile, or hack the App or backend systems • Use automated scripts or bots to interact with the App • Upload or transmit malicious code • Impersonate another user or resident
SmartEC and Hanbit Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of the App, including but not limited to loss of gas supply due to zero balance, payment gateway downtime, or device connectivity issues.
Our maximum liability to you shall not exceed the amount of your last successful recharge.
We may update these Terms & Conditions from time to time. The updated version will be made available in the App and on our website. Continued use of the App after changes are posted constitutes acceptance of the revised terms.
For any questions about these Terms, please contact your community management office or reach us at:
Hanbit Solutions Email: support@hanbitsolutions.com