Hanbit Solutions ("we", "us", "our") operates the SmartEC platform. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
By using the SmartEC App, you consent to the practices described in this policy.
We collect the following information when you use SmartEC:
• Account information: name, email address, phone number • Flat details: flat number, block, floor • Meter data: meter serial, balance, consumption readings, valve status, battery level • Payment information: recharge amounts, transaction IDs (we do not store full card or bank details) • Device information: Bluetooth scan results limited to your assigned meter • Usage data: login times, API request logs for security purposes
Your information is used to:
• Provide and operate the SmartEC metering service • Process recharge payments and credit your meter balance • Send notifications about low balance, successful recharge, or community alerts • Resolve disputes and provide customer support • Comply with legal and regulatory obligations
We do not use your data for advertising or sell it to third parties.
We share your data only with:
• Your community management: name, flat details, meter balance, and transaction history as required to administer your account • NoCash (payment gateway): payment amount and contact details required to process transactions • Regulatory authorities: if required by law or court order
We do not share your personal data with any other third parties.
Your data is stored on secure servers in India. We implement industry-standard security measures including:
• AES-256 encryption for payment-related communications • HTTPS/TLS for all API communications • Access controls limiting data access to authorised personnel only • Regular security reviews
While we take all reasonable precautions, no system is 100% secure. Please use a strong password and do not share your account credentials.
The App uses Bluetooth Low Energy (BLE) solely to communicate with your assigned gas meter. On Android, Bluetooth scanning may require location permission as per Android OS requirements — we do not use or store your GPS location.
No location data is transmitted to our servers.
We retain your account and transaction data for a minimum of 3 years as required for financial record-keeping. Meter reading data is retained for 2 years.
If your account is deactivated, your data is archived and not deleted immediately to ensure billing accuracy and dispute resolution.
You have the right to:
• Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your account (subject to legal retention requirements) • Withdraw consent for notifications at any time via App settings
To exercise these rights, contact your community management or email us at support@hanbitsolutions.com.
SmartEC is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
We may update this Privacy Policy periodically. The current version and effective date are always shown at the top of this page. We will notify you of significant changes via an in-app notification.
For any privacy-related queries or to exercise your data rights:
Hanbit Solutions Email: support@hanbitsolutions.com
For community-specific concerns, please contact your society management office.